News and Resources

Resources

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White Papers & Reports

NEW! Mobile Marketing Best Practices
Follow these guidelines and you'll keep your customers anxiously awaiting and eagerly participating in your mobile marketing campaigns!

The Shortcode Marketing Opportunity
A report from Nielson Mobile, a service of the Nielson Company.

Get Your T.P.S. Report
Find out how you can Transact business, Promote your brand and Service your customers via their mobile devices.

Economic Pressures Compound Traditional Challenges: The Dual Dilemma for Contact Center Managers in 2009
A report from Air2Web.

Recessionary Marketing: How Best-in-Class Companies are Weathering the Storm
A report from Aberdeen Group.

Mobile Marketing: Going Direct to Consumers' Hips, Pockets and Purses
A report from Aberdeen Group.

Unified Communications: Lifeblood of the Contact Center
A report from Aberdeen Group.

Cross-Selling and Up-Selling in the Contact Center. Transforming the Contact Center into a Profit Center
A report from Aberdeen Group.

Newsletters

Mobile Solutions eBulletin - September 2009
Thought Leadership in the area of Mobile in Customer Care.

Mobile Solutions eBulletin - May 2009
Thought Leadership in the area of Mobile in Customer Care.