Why Air2Web

Our Advantage

No matter the size or type of business, every company can benefit from a mobile strategy. Consistent “anytime, anywhere” communications can complement your business’ current marketing and customer care initiatives, helping your company retain and acquire customers and significantly increase brand loyalty.

Mobile is an easy and inexpensive way to provide an exceptional customer experience through personalized, one- and two-way communications. Mobile can be used to promote new products, track orders and offer buying incentives. Similarly, mobile makes it convenient for customers to confirm appointments, check balances or fill prescriptions at the touch of a button.

With more than a decade of mobile expertise, Air2Web has developed SMS, mobile web and mobile application solutions that make it easy to create and manage mobile initiatives for both marketing and customer care environments. With Air2Web, you get reliable turnkey mobile messaging solutions that increase efficiency while improving customer satisfaction.

With Air2Web, you’ll experience:

Improved Customer Service

Resolve issues the first time, in less time
Give your customers more choices to reach you
Reduce failed contact center interactions and deflect calls

Reduced Operational Costs

Save more than 200% on customer transactions vs. live agents and IVR
Reduce on-site services calls, which can be as high as $160 per trip
Lower staff and operational service requirements of traditional help channels
Provide a low-cost implementation in support of companies’ CLM processes

Increased Sales

Measurably improve their customer life-cycle management
Outperform toll-free numbers by as much as 400%
Increase print-ad response rates by as much as 500%
Identify cross-sell and up-sell opportunities based on trackable customer preferences

Sample Air2Web Mobile Capabilities
Marketing	Customer Care
Mobile coupons	Appointment reminders
Upsell/cross-sell offers	Service outage notices
Promotional messages	Balance inquiries
Gift cards	Bill payment
Downloads	Alerts
Contests	Store locators
Voting/polling	Inventory lookups