Air2Web
Mobilize Your Business

Customer Care

AirCARE™ for Customer Care

Customer Care
AirCARE is a leading edge solution for enhanced customer service which allows enterprises to keep in touch with customers using text messages. Air2Web empowers you to reach your valued customers with ease and sophistication through this fully integrated mobile text message solution. When your goals are improving customer service, providing a better user experience, providing cross-sell / up-sell opportunities to your existing customer base and reducing operating costs, AirCARE provides a low-cost direct marketing channel that adds interactivity to traditional marketing for enterprises. By enabling AirCARE into your standard customer service web page, Air2Web addresses customer care opportunities effectively and efficiently which can bring significant business benefits to your organization.
Air2Web's mobile messaging platform provides you with the necessary tools to integrate with the web to deliver highly interactive messaging solution for post-purchase customer care management. AirCARE takes advantage of text messaging that is uncomplicated, instantaneous, inexpensive and versatile. Our Tier 1 carrier connectivity and support reliability ensures that messages get to the intended recipient immediately because consumers have their mobile phones with them wherever they go. Additionally we provide an unmatched level of service and support – please see How We're Different to learn more about our best-in-class Client Services and Support teams.

AirCARE service offers the following features:

   • Premium carrier delivery
   • Assigned 24x7 customer support
   • Detailed online reports
   • Personalized service

AirCARE in Action: For example, an improved quality of service can reduce customer churn. With real-time SMS-based communication, AirCARE diffuses user dissatisfaction promptly. With AirCARE, personal interactivity is achieved at critical "moments of truth" in your customer relationships. 
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AirCARE's cost impact to your business: The AirCARE solution also provides significant cost benefits. An SMS-based communication is less expensive when compared with traditional cost of (up to) $8 for inbound and $7 for outbound calls or fully outsourced and optimized $4 per call. The SMS-based service is even cheaper than IVR calls. AirCARE also helps you avoid unnecessary "truck rolls" (average savings up to $160/trip). All of this results in reduced cost of care for your organization.

  

 

 

 


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