Yesterday I found myself sitting at home, contemplating life’s big problems. No, not how to find happiness or balance work and family or reach spiritual enlightenment. No, those are trivial dalliances. Yesterday I was contemplating how I was going to get over this super-duper combination of sinus infection and bronchitis that I’m currently suffering from while simultaneously finding the time and energy to create the most fantastic duck costume ever…by Friday. (And you thought your life was hard.)

Of course the best way to do this would be to

1. Go to a Doc in the Box and be diagnosed with near-death syndrome.
2. Visit a pharmacy and pick up my prescribed cocktail of antibiotics and cough syrup to be taken twice a day for four days.
3. Awake from my haze just in time to rent a giant duck suit from a costume shop so I can waddle my way to a Halloween party.

(more…)

It seems that carriers are cracking down on content providers who aren’t following the Mobile Marketing Association’s guidelines when it comes to premium messages and content. According to RCR Wireless, Sprint was the first carrier to begin fining non-compliant content providers and supposedly other carriers are following suit:

Sprint Nextel Corp. earlier this year became the first U.S. carrier to formally tie revenue shares to business practices, warning that partners who repeatedly violate Mobile Marketing Association guidelines—by incurring high refund rates, for instance, or not reporting billing errors to the carrier—can forfeit every dime and lose their short codes.

“Non-compliant short code campaigns will receive penalties up to and including program termination from Sprint Nextel Boost networks,” the carrier said in a confidential five-page memo. “Conversely, revenue-share incentives may be applied for programs performing will on policy compliance.”

Other U.S. carriers are quietly following in Sprint Nextel’s footsteps, according to Jay Emmett, general manager of the Amdocs subsidiary OpenMarket, which distributed Sprint Nextel’s memo and handles billing issues for the carrier. (rest of article here.)

So, maybe the Obama VP text message didn’t turn out like it was supposed to. And maybe I’m a little embarrassed because I hyped it up. But rather than rant about how horrible it was (because that’s what I thought I’d do that Saturday morning), I’m going to try, try to be objective about. Therefore, I’m going to use a numbered list because nothing is more objective than a numbered list.

1. Sending a text message to 2.9 million or so people at 3:24 AM ET is generally a bad thing. I’m a little strict about this, so I think sending a text after 7pm in most cases is pushing it (unless it’s a severe weather warning or a snow day announcement or about a dozen other reasonable things that I can’t think of at the moment). Therefore, in my mind, any time during the dark AM hours is off-limits. You risk waking up people in middle of the night (like this guy) and losing their trust, their business, and maybe even their vote.
2. Sending a text message containing information that the press leaked hours before is generally a bad thing, too. With mobile marketing, you should try to send timely, valuable information. Therefore, if everyone already knows the information you would like to present in 160 characters on their cell phone, then you also risk losing their trust, their business, and yes, maybe even their vote.

(more…)

The key to a good mobile campaign is to offer the user something that they can only get through mobile. Whether that be a coupon or an exclusive alert, the user should feel like they gained something of value.

The reason I bring this up is because I received another text message from the Barack Obama campaign yesterday evening (in fact, it was 6:53pm ET, which is a little late in my mind, but I’ll save that discussion for another day).

Here’s the value that the message offered:

Barack will announce his
VP candidate choice
through txt msg between
now & the Conv. Tell
everyone to text VP to
62262 to be the first to
know! Please forward.

That seemed pretty cool and valuable to me. The Obama campaign is giving its opted-in users something that no one else will get, or at least it’s giving them something before everyone else will get it: information. (more…)

Good morning everyone.

I was just catching up on my mobile marketing news this morning, and I ran across this.

According to eMarketer, “consumers who respond to mobile ads are most likely to engage with text messages, according to a survey of mobile users ages 15 and older in the US by the Direct Marketing Association (DMA). Seven out of 10 respondents to the DMA’s study who had acted on mobile ads said that text messages for a product or service had prompted their actions. That was more than three times as many as responded to a mobile Web offer or coupon.”

eMarketer also reported that in a survey of US online marketers, more than two-thirds said they would dabble in mobile marketing this year.

Read the rest of the article at eMarketer.

At the risk of slinging mud at a nascent industry others might argue is simply going through normal growing pains, I am disappointed at the lack of creativity in mobile marketing. It seems there is a fork in the road to mobile, with one lane veering toward dizzyingly siloed custom applications for niche devices, and the other a path toward lowest common denominator, de rigueur mobile. (Full disclosure: my company has been at the helm for both (sigh), so I feel uniquely qualified to level the accusation at the industry at large.)

We’ve collectively lost sight of what is unique about mobile. Sure mobile coupons are neat, text to win is occasionally fun, and WAP ads have their place (though, when was the last time you clicked on a WAP ad? Or, a regular banner ad for that matter?), but do any of those applications do anything but move the needle incrementally? Are there any mobile marketing campaigns you know of that actually change gears? (more…)

Verizon sent me a pretty cool text message on July 7. I would have written about it sooner, but I was, um, washing my hair…for, um, over two weeks.

Here’s what it said:

From: 900070003548
Free Verizon Wireless
Msg: We will give you a
$10 bill credit AND plant a
tree on your behalf when
you sign up for paperless
billing & autopay! Log on
to vzw.com/myverizon,
click profile, & update bill
options. Offer ends
7/13//08. To opt out of
future messages, reply X.

I thought that was a pretty cool offer, especially since I always view my bill online and never actually open the paper bill I receive at home. And a tree! Just for me? Just for getting rid of something I didn’t like anyway? Very cool. (more…)

According to Nielsen Mobile, 9.2 million US mobile subscribers have purchased goods or services using their handset, and one-half of all mobile data users expect to do so in the future.

Nielsen also reported that 6.5 million US mobile consumers had used text messaging to make a purchase.

Read more at eMarketer.

Hello everyone. Miss Mobile here. Sorry I haven’t written before now. I’ve been busy saving people from spending too much on their car insurance. No, wait. That’s that other cartoon girl.

So, I’ve been mulling over something all weekend.

I read an article on eMarketer last week entitled, “Young Adults Influenced by Mobile Ads.” Here’s what caught my attention:

Many mobile marketers are still struggling to influence consumers, judging by an analysis of BIGresearch’s “Simultaneous Media Usage Study.”

Only 6.9% of adults surveyed said that video on mobile phones influenced them to purchase electronics; 6.4% said text messaging did the same.

However, mobile media was twice as effective among young consumers, with 14.2% of 18 to 24 year-olds saying that mobile video influenced them and 15.9% saying text messaging did. (more…)