AirCARE Mobile Solutions

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Customer Care

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AirCARE Mobile Assist

Web-based chat technology has become a vital part of the sales and service process for many organizations. Through chat, customers can have their questions answered in real-time, while enterprises can increase revenue by providing expert advice immediately before the sale and save money through greater customer service efficiencies. Traditionally, though, such chat capabilities have only been available to customers who are in front of a computer.

AirCARE™ Mobile Assist extends the reach of chat technologies to mobile devices. Powered by LivePerson, a leading provider of online customer engagement solutions, AirCARE Mobile Assist allows customers to chat from anywhere: from within a store, on the subway, in the airport, in line getting coffee, or any place they can get a mobile phone signal.

Mobile Assist utilizes SMS as the chat communication channel, so virtually all mobile phones are supported without the need to install a specialized mobile application. Mobile Assist integrates with the in-place chat infrastructure, and chats are routed to existing web chat customer service agents through the chat console that they already use. The customer’s use of a mobile device for the chat is completely transparent, but the benefits to being able to chat from a mobile device are tremendous.