AirCARE Mobile Solutions

AirCARE for Customer Care

With the explosion of the web and the proliferation of mobile phones, consumers have more options than ever when it comes to communicating with companies with whom they choose to do business. As a result, they want simple and innovative ways of getting the information they need and having their questions answered, at all hours of the day or night.

AirCARE™ for Customer Care is designed to address these customer service challenges by providing a robust technology platform to interact with customers via their mobile phones. Based on over a decade of experience in the mobile space, AirCARE is specifically engineered to handle the needs of large enterprises.

Through Enterprise Agent, Air2Web’s configuration-based data mobilization platform, it is possible to interface with existing back-end CRM, accounting, and marketing systems to provide fully-interactive mobile customer service programs without requiring a custom development effort. This can save millions of dollars in custom application development, integration, and maintenance costs.

Customer Voice

Are you giving your customers the opportunity to provide feedback on their experience with your brand? Air2Web provides solutions that enable customer interaction through mobile surveys and mobile chat capability.

Our AirCARE Mobile Assist solution enables mobile chat capabilities for customers to have their questions answered in real-time, while you increase loyalty and purchase intent by providing expert advice immediately before the sale and save money through greater customer service efficiencies.

To learn more, read our Customer Care brochure.

Download our position paper on the FCC Overage Mandate