Product Overview

Web-based chat technology has become a vital part of the sales and service process
for many organizations. Through chat, customers can have their questions answered in real-time, while enterprises can increase revenue by providing expert advice immediately before the sale and save money through greater customer service efficiencies. Traditionally, though, such chat capabilities have only been available to customers who are sitting in front of a computer.

Extending LivePerson® Chat Capabilities

Mobile Assist™ from Air2Web extends the reach of chat to mobile devices. Powered by LivePerson®, a leading provider of online customer engagement solutions, Mobile Assist allows customers to chat from anywhere: from within a store, on the subway, in the airport, in line getting coffee, or any place they can get a mobile phone signal. From the customer's perspective, the chat appears just like they are using text to talk to a friend – a communication channel they likely use on their phone more than voice.

Mobile Assist utilizes SMS as the chat communication channel, so it works on virtually all mobile phones without the need to install a specialized mobile application. Mobile Assist integrates with the in-place chat infrastructure, and chats are routed to existing web chat customer service agents through the chat console that they already use. The customer's use of a mobile device for the chat is completely transparent, but the benefits to being able to chat from anywhere are tremendous.