Our Approach

Air2Web was founded in 1999 with a mission of delivering innovative mobile communications designed to help companies grow their customer base and extend relationships with existing customers.

Air2Web provides a consumer lifecycle support system as a managed service. Our service is delivered to mobile phones, on behalf of large enterprises serving their client base, with their permission. Consumers increasingly demand the mobile channel to interact with businesses because it is the most convenient, always on, private method of communication today.

Our business philosophy is based on the premise that mobile services are best delivered in the context of a relationship or conversation with consumers. As such, marketers must recognize the ways in which mobile does, and does not, resemble the evolution of the internet. At Air2Web, we believe that a strong "foundational benefit" must be extended to consumers first, e.g., mobile customer self-service, before using their most personal technology to sell to them.

Consequently, we help our clients improve the cost and experience of customer care for their customers; personalize and improve the relevance of promotional efforts; and gain better insights about what their customers think about them – all via the mobile channel.